Pi News –
Retired painter and decorator Raymond Walker and thousands of other Wheatley Homes tenants benefited from the help of the Wellbeing Adviser team. He is one of 3,700 social housing tenants who received assistance.
Mr Walker said: “When I retired I didn’t have the first clue how to get the benefits I was entitled to.
“People say it’s easy, but I didn’t know where to start, and my age group isn’t always computer literate.
“I called Wheatley Homes Glasgow and spoke to one of the benefits advisers, Kirsty, who was fantastic.”
“I think because of the cost of living we’ve had over the last few years, the service is more and more in demand. It’s a complicated system and you don’t know where to start. But the benefits advisors are really understanding and we were lucky to have Kirsty who really cared and helped us claim what we were entitled to.
The 68-year-old, who lives in Windford with his 66-year-old wife Jill, urged other tenants in her situation to seek the same help.
Advisers inform tenants of the benefits they can claim and represent them in the event of any appeals or disputes.
Since April 2023, they have helped Wheatley customers in Scotland take advantage of over £7.3m of unclaimed benefits, with £4.5m going to Wheatley Homes Glasgow customers.
An advisory group run by the Wheatley Foundation supported Mr Walker with housing and pension loans.
He added: “If anyone is concerned about it, my advice is to contact them. If I had tried to do everything myself, I would probably have given up.
“They’re there to help you and it definitely takes a lot of pressure off.”
Aisling Mylrea, director of Wheatley Homes Glasgow, said: “We are doing everything we can to support tenants in Glasgow during these difficult times.
“It is clear that the social benefits system is complicated for people. Tenants can assume that they are already receiving all the financial assistance available, or they are entitled to nothing. Others may worry that their claim will be denied or have difficulty filing online.
“Social benefits are an important safety net for many low-income people, especially in this cost-of-living crisis. We’re here to help tenants claim all the benefits they’re entitled to. We can offer Help and Advice: Changing Lives.
“We would encourage any Wheatley tenant who is struggling to get in touch. We are here to help.”
Wheatley Homes Glasgow tenants who wish to book an appointment with a social care adviser online or over the phone should call 0800 479 7979.